Privacy policy
Privacy Policy
Last updated: September 10, 2025
This Privacy Policy describes how Attari Al Fathaa ("we", "us", or "our"), operating under the brand name FATHAA Perfumes, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.fathaa.com.
We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.
1. Business & Contact Information
For the purpose of transparency and compliance, here is our official business information:
Legal Business Name: Attari Al Fathaa
Goods and Services Tax Identification Number (GSTIN): 24AECPL6628R1ZZ
Physical Address:
Ground Floor, Shop 3, Aleeza Business Center
Near Qardi Parti Plot, TP 85, 100 Feet Road
Sarkhej, Ahmedabad, 380055, Gujarat
India
Phone: +91 96875 32528
Email: connect@fathaa.com
2. Personal Information We Collect
When you interact with our Site, we may collect the following types of personal information:
Identity & Contact Data: Includes your name, billing address, shipping address, email address, and phone number.
Order Information: Includes details about the products you purchase, view, or add to your cart, as well as payment details (processed securely by our payment gateway).
Account Data: If you create an account, this includes your username, password, and purchase history.
Communication Data: Includes your correspondence with us through our contact forms, Shopify Inbox, email, or phone.
Device & Usage Data: Includes information about how you access our Site, such as your IP address, browser type, device information, and browsing activity (pages viewed, time spent on site). This data is collected automatically through cookies and similar technologies.
3. How We Use Your Personal Information
We use your personal information for the following specific purposes:
To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and order confirmations. This is necessary to perform our contract with you.
To Provide Customer Support: To respond to your inquiries and provide assistance through Shopify Inbox, email, or phone.
For Marketing and Advertising: To send you promotional information about new products, special offers, and other updates via Shopify Email, if you have opted in to receive such communications. We also use your data to show you relevant advertisements through Meta Ads.
To Improve Our Store: To analyze how customers use the Site, to improve our product offerings, and to optimize the user experience.
For Security and Fraud Prevention: To screen for potential risk or fraud and to protect our Site and our customers.
4. Sharing Your Personal Information
We do not sell your personal information. We only share it with trusted third parties who help us operate our business, as detailed below:
Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application.
Meta Platforms, Inc. (Meta): We use Meta Pixel and Meta Ads to help us understand our customers' behavior and to deliver targeted advertisements on platforms like Facebook and Instagram. This means we share information about your device and your interaction with our Site with Meta.
Payment Gateways & Shipping Partners: We share your order and contact information with our payment processors to handle transactions and with our shipping carriers (e.g., Delhivery, Blue Dart, shiprocket) to deliver your orders.
Legal Obligations: We may disclose your information if required by law or in response to valid legal requests, such as a court order.
5. Cookies and Tracking Technologies
Our Site uses cookies, which are small files placed on your device, to help our Site function correctly and to enhance your experience. We use them to:
Remember what's in your shopping cart.
Understand site traffic and user behavior.
Measure the effectiveness of our advertising campaigns through tools like Meta Pixel.
By using our Site, you consent to our use of cookies.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When you place an order, we will maintain your Order Information for our records unless and until you ask us to erase this information.
7. Your Rights
Under Indian law, including the Digital Personal Data Protection Act (DPDPA), you have certain rights regarding your personal data. You may have the right to:
Access the personal information we hold about you.
Request that we correct any inaccurate information.
Request that we delete your personal information, subject to certain legal exceptions.
Withdraw your consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details in Section 1.
8. Children's Data
Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at connect@fathaa.com.